The UPS Store
The UPS Store Employee Portal: a comprehensive dashboard designed to empower employees, ensuring each store is set up for success.
Trusted by UPS to develop an employee management system designed to centralize information whilst also providing utilities to ensure the operations at each branch runs smoothly. The UPS store has over 5,268 locations across the United States and Canada.
We successfully implemented the following features in the employee-facing dashboard:
Knowledge Base
Developed an information reservoir for employees, with role-based data access.
Learning Management System
Facilitated the training and onboarding of employees, tracking their progress and course completion.
Ticketing Portal
Provided a consistent avenue for employees to submit requests for inventory restocks or maintenance.
Anonymous Feedback Submission
Implemented a portal for employees to anonymously submit complaints or praises.
To streamline operations company-wide, we also implemented an Activity Page and automated daily reports.
Activity Page
Designed to track and augment user engagement while also serving as an effective channel for company-wide updates, acting as a real-time bulletin board for important announcements and policy changes.
End of Day Reporting
A system that generates automated daily reports which are sent to the relevant management team, offering a comprehensive overview of a branch's daily activities.
